Email and phone-based customer service interactions are often frustrating and full of terrible elevator music. Are chatbots here to save us?
— Read on contently.com/strategist/2018/02/27/chatbot-revolution-here/
Yes, it is here and will succeed when considering the preference for using this tool for interacting with a business. I totally agree with the writer on the low quality of alternative solutions although still more widely used. That’s what will change the more well built chatbots are introduced. And we will be part of that movement to better customer interactions.