Digital Impact Solutions
My business is new so I don't have any reviews.
That is exactly why we want to help! Businesses like yours need to start building their reputation in the marketplace immediately! We put together strategies that allow you to collect feedback from every new customer you have moving forward so that they have a chance to leave a review and we have a chance to spread the word about your great reputation even if you are a brand-new business.
I've got lots of reviews why do I need your services?
This is great! It means you really care about your reputation online and have everything it takes to beat your competition! However, not only is it important to have a lot of reviews, but it is also important to respond to reviews in a timely manner and to keep reviews fresh and relevant, it’s even more important to use all that great reputation to help convert your customers on the website with the amazing social proof you keep getting. Our strategies allow you do this easily and efficiently!
Why is online reputation management important?
Just like word of mouth a review online can impact your sales and either bring you a customer or sway a potential customer away from you to your competition. 92% of people looking for a service are checking business reviews before they decide to buy. So, it’s crucial to have enough reviews to build trust with your potential customer and have reviews visible across multiple platforms to make it easier for them to view your great reputation online!
What about bad reviews?
We take care of the negative reviews in two ways: First, we respond to negative reviews so we can show your professionalism in handling bad situations and your ability to remedy a bad experience by your clients. Then it’s important to collect more positive reviews to highlight those positive experiences your clients had. The good reviews will then push the negative ones down and fewer people will ever see them again. It typically takes between 6 to 10 more reviews after a bad review to offset the negative feedback and have an opportunity to highlight your best reputation.
I already have enough reviews.
That’s fantastic, congratulations!
Our strategy will allow you to maximize the visibility of your existing great reviews and help convert more visitors to your website using them!
I’m not sure this is going to work for my reputation.
When we put these strategies in place you will start to get more and more reviews. Here’s what I’d like to do: We will implement this for the next 90 days and after 90 days if you're not absolutely convinced that this is going to help build your online authority then you can cancel, and I will still allow you to have our review badge system for the entire year. We normally charge $1,000 a year for this. This means every single person that comes to your site will see your reputation and it will help your website convert better.
I have a contract with another marketing agency.
I understand that you have a contract and would assume that you’d have more reviews because of that. But I am noticing that your competition has more reviews than you. Your reputation is fundamental for your site conversion and for your phone to be ringing. So, while the other agency can focus on other important items, I will ensure that your reputation is getting built up with the strategies and the offer I just presented.
It costs too much.
You think this might be a little bit more expensive than your normal budget, but I got to ask you if you're paying $500 a month and I brought you another three to five more clients every single month would that be possible for you? Here's my suggestion, for the next 90 days we will implement the strategy and if you are not satisfied you can cancel, but we will still allow you to use our proprietary review badge technology for the next year, so your website converts even better!
How can you ensure it will improve my reputation?
I understand that your concern is about whether we can get you more 5-star reviews or not. I can tell you that it's not us who will give you those five-star reviews, it's your client experience and their drive to give you a 5-star review. From everything I've gathered you do a great job and the only reason, you're not getting more 5-star reviews is that you don't have an automated process that follows up with them, so it makes it easy to leave those reviews. That’s what I'm going to do: create an easy way to ensure that every single one of your clients that had great experience can leave a review.
Can you show me an example or demo website in my industry with that strategy?
Everything we do with our clients is confidential but I would be happy to either show you a case study or provide the link to a demo website so you could see how powerful this strategy is. Which one do you prefer?
I already have a family member helping me with my reputation.
It is great that you already understand how important reputation is for your business! And it’s a great idea to have someone help with building your reputation. But the most important thing is to grow your reputation efficiently and follow the proper ways to collect reviews from your client so there is never a question if it’s done right or not. If the reviews are not collected in a proper way following the guidelines, they can be removed from Google and other directories completely. With our strategies, we automate these efforts and help build your reputation ethically and efficiently.
My staff doesn’t have the time to handle anything more than they’re already doing.
It’s understandable! That’s why our strategies offer the automated approach where your staff will not have any additional tasks to follow to ensure the proper reputation growth. In fact, we take the bulk of the work for setting everything up, following up with your clients, collecting reviews, tracking results, etc.
I know you are working to get me 5-star reviews, but doesn't that look fake if all I have are 5-Star Reviews?
You will be getting reviews based on your client’s experience. It will be a different kind of rating that your clients can submit for you. However, we will promote the best reviews so that your great reputation is highlighted across multiple platforms while you have a chance to learn and make adjustments according to reviews that are 3-4 stars instead of 5. On top of that, we will train your staff about the best ways to improve their service and understand their impact on your reputation to ensure more people have a great experience with your company and give you a 5-star review.
We never thought about collecting emails or phone numbers from our customers, so we wouldn't bother them even though I think we could use the help.
Our strategies allow you to actively ask new customers coming to your office to sign in for their appointment and automatically be followed up once they are finished with your service. This allows collecting feedback while it’s fresh on your client’s mind and more people are eager to interact with the communication coming from your side.